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Shipping and Transport

All orders are subject to KAYND's General Terms and Conditions (GTC). The following shipping information supplements the GTC and contains additional information regarding delivery, collection, and shipping.

All orders are generally shipped to addresses in Switzerland and Liechtenstein.

For deliveries to the regions of Aargau, Appenzell Ausserrhoden, Appenzell Innerrhoden, Basel-Landschaft, Basel-Stadt, Bern, Glarus, Lucerne, Obwalden, Schaffhausen, Nidwalden, Solothurn, Schwyz, St. Gallen, Thurgau, Uri, Zug, Zurich, a flat delivery fee of CHF 350 will be charged.

Deliveries to regions outside these cantons are made upon request and are subject to individually calculated delivery costs.

Collection takes place at the showroom at Hinterbergstrasse 15 in 6330 Cham. As soon as the goods are ready for collection, the customer will be informed of the available collection times or a collection appointment will be arranged.

An agreed delivery will be made by commissioned transport companies, our own employees, by post or by a courier service.

Delivery is generally made to the point of use (e.g., into your apartment), provided access is possible under normal circumstances. Please inform us in advance if there are any special circumstances that could complicate transport, for example:

  • poor access
  • long walkways
  • narrow or obstructed stairwells
  • small lift systems
  • necessary equipment such as facade lifts

The customer shall bear any additional costs if extra expenses are incurred for the delivery.

Delivery includes only transport to the point of use. Assembly work, as well as the removal of old products or packaging material, are not included in the delivery unless otherwise agreed.
If assembly has been agreed upon, it will only be carried out to the extent that the structural conditions allow for it with reasonable effort. Lighting fixtures and electrical installations are excluded from assembly unless expressly agreed upon in writing.

International deliveries are possible upon request. Delivery terms and shipping costs will be agreed upon individually.

Upon receipt of the delivery, the packaging should be inspected for visible damage as soon as possible.
Any damage to the packaging must be reported immediately, but no later than three days after receipt of the delivery.

If the packaging appears undamaged but the contents are damaged, any defects must be reported immediately, but no later than three days after receipt.

In both cases, photos of the damaged goods and the packaging must be submitted. The shipping carton and packaging material must be kept until the case is closed.

Please contact our customer service department at +41 44 545 33 45 or by email at weare@kaynd.com.

General terms and conditions of business

These General Terms and Conditions (hereinafter "GTC") apply to all services and products offered by KAYND. The customer's general terms and conditions apply only if they have been expressly accepted by KAYND in writing. Amendments to these GTC are also invalid unless accepted by KAYND in writing.

KAYND is a brand of Andrea Seiler AG. Customers receive a written offer from KAYND via email or verbally by telephone or in the showroom. These Terms and Conditions form an integral part of the offer. The contract between KAYND and the customer is concluded when the customer accepts the offer in writing via email or verbally. KAYND typically confirms the concluded purchase agreement by sending an order confirmation via email. Even if the customer does not receive an order confirmation from KAYND for technical or other reasons, the purchase agreement is still considered concluded. The order confirmation, together with these Terms and Conditions, constitutes the binding description of the order and supersedes any previous offers and any other individual agreements.

KAYND products are sold according to samples, illustrations, or sketches. Minor variations in size, color, texture, and workmanship are possible. In particular, certain variations may occur with subsequent or supplementary orders placed at different times.

KAYND provides a statutory warranty against defects in design and materials for a period of two years from the date of delivery of the product to the customer. The customer must inspect the products immediately upon receipt for any defects. Any complaints must be made without delay, but no later than three days after receipt of a product. Defects that appear later, i.e., during the two-year warranty period, must be reported to KAYND immediately upon discovery. KAYND does not provide any further warranties or guarantees, in particular manufacturer's warranties. Excluded from the warranty are minimal deviations due to material and/or production-related factors, such as the slightest irregularities in the surface or dimensional differences in the millimeter range. Also explicitly excluded are damages caused by wear and tear, aging, and improper handling, as well as naturally occurring color changes due to light and other environmental influences, including light sources. Furthermore, the warranty is void if the customer continues to process or modify products despite recognizable defects.

KAYND reserves the right to remedy defects covered by the warranty and reported in a timely manner. Claims for rescission or price reduction are excluded. However, KAYND is also entitled to fulfill the warranty by providing an equivalent replacement product or refunding the purchase price; the customer has no legal entitlement to this.

Discounted products, especially those from the showroom, are generally sold "as is," deviating from the above provisions. This will be agreed upon with the customer during the purchase process. KAYND provides no warranties whatsoever for these products.

The delivery date and details for product collection will be agreed upon between the customer and KAYND. Deliveries are made to addresses in Switzerland and Liechtenstein. International orders are also possible by individual arrangement, in which case the customer and KAYND will agree on who is responsible for the export formalities. The customer bears any additional export costs.

Collection takes place at the showroom at Hinterbergstrasse 15 in 6330 Cham. As soon as the goods are ready for collection, the customer will be informed of the available collection times or a collection appointment will be arranged.

Any delivery date communicated by KAYND is approximate and subject to the supplier's adherence to their delivery schedule. The product is usually made available or delivered by the agreed delivery date. The customer will be notified if a product is affected by delivery delays or is temporarily unavailable. A delivery delay does not entitle the customer to withdraw from the contract, refuse acceptance of the goods, or claim damages.

Should KAYND be unable to receive delivery from its suppliers through no fault of its own, KAYND may unilaterally withdraw from the contract. The customer will be informed immediately of the unavailability, and any payments already made will be refunded to the customer in the event of withdrawal.

KAYND's product prices generally do not include delivery, unpacking, assembly or other services.

Agreed-upon product deliveries are made by contracted transport companies, our own employees, by mail, or by courier service. If delivery to the customer's address is agreed upon, it is generally made to the apartment, provided that local and structural conditions allow this with normal, foreseeable effort. The customer is responsible for ensuring that access to the delivery location is suitable for the transport of the ordered products. This includes, in particular, sufficiently wide doors, stairwells, and elevators.

If additional equipment (e.g., a facade lift) is required for delivery, or if there are special circumstances affecting delivery (e.g., poor access, long walks from the parking lot to the front door, narrow or obstructed stairwells, small lift), the customer must inform KAYND immediately after ordering the products and well in advance of the delivery date. The customer will bear any additional costs incurred due to extra expenses for delivery.

If installation has been agreed upon, it will only be carried out to the extent that the structural conditions allow it with reasonable effort. Lighting fixtures and electrical installations are excluded from installation unless explicitly agreed upon in writing.

The customer is responsible for ensuring that the structural and technical requirements for delivery and installation of the products are met. This includes, in particular, load-bearing walls or ceilings and suitable electrical connections.

KAYND accepts no liability for direct, indirect and/or consequential damages or delays resulting from unsuitable structural conditions.

Further information regarding delivery, shipping costs and collection can be found in the shipping information on our website.

KAYND offers its clients consulting services in the field of interior design and architecture on an hourly basis or at a fixed price. The exact services and price are agreed upon individually with the client.
Before production or ordering of custom-made products, the client receives an order confirmation. Afterward, changes are generally no longer possible or may result in additional costs and adjustments to delivery dates.

All copyrights and intellectual property rights to plans, drawings, drafts, designs and other documents created as part of a consultation (hereinafter referred to as "documents") contained in the order confirmation remain with KAYND or Andrea Seiler AG.

Upon request, the customer will receive a printed copy as well as electronic files of the documents and may use them for private purposes. Commercial use or distribution to third parties is not permitted without the prior written consent of KAYND.

KAYND is entitled to use the documents or modifications thereof for other clients. Furthermore, KAYND is entitled to use the documents in anonymized form as a reference in advertising materials, on websites, or in social media. References containing a client's personal information will only be used after prior consultation.
If mirrors, furniture, or other items are individually designed or created for a client, all intellectual property rights (in particular copyright and design rights) to these designs remain with KAYND or Andrea Seiler AG.

KAYND is not obliged to permanently retain the documents after completion of an order.

Agreed prices are generally quoted in Swiss francs (including VAT unless otherwise stated). Prices in euros are possible if explicitly agreed upon.

Discounts and vouchers are only accepted under the specified conditions. Discount or voucher codes must be entered during the order process. Discounts or vouchers not used during this process cannot be applied retroactively.

Unless otherwise agreed, a 100% prepayment is due for each order within three days of receiving the invoice. Products purchased directly from our showroom must be paid for in full on-site before collection or delivery. A late payment fee of 5% of the agreed purchase price will be charged starting with the second reminder.

Until full payment of the purchase price, products remain the sole property of KAYND. KAYND is entitled, at the customer's expense, to register a reservation of title if the claim is deemed to be at risk.

KAYND reserves the right to assign or pledge to third parties any outstanding price claims against a customer arising in connection with our services, including any outstanding installments, default interest and reminder fees.

Exchanges or returns of products are excluded unless expressly agreed otherwise.

For in-store pickup, the customer must collect the product within 14 days of being notified of its arrival. If the customer fails to accept a product on the agreed delivery date, KAYND is entitled to immediately invoice any remaining balance of the agreed purchase price. From the initial delivery attempt until the product is actually delivered, KAYND is entitled to charge storage fees. In the case of storage, the warranty period begins automatically after the first delivery attempt. If delivery is not possible within three weeks of the first delivery attempt, KAYND is entitled to continue charging storage fees or to sell the product elsewhere and invoice the customer for any price difference as well as a handling fee of CHF 400.

If the customer withdraws prematurely before a completed consulting assignment, he must indemnify KAYND and pay the costs incurred up to his written declaration of withdrawal (including expenses, outlays and supplier costs).

Personal data is processed in accordance with KAYND's current privacy policy . This policy is available on the website and forms an integral part of these terms and conditions.

All cases of breach of contract and their legal consequences, as well as all claims by the customer, regardless of their legal basis, are conclusively governed by these Terms and Conditions. Other claims by the customer – irrespective of their legal basis – are excluded, except as specified in these Terms and Conditions. KAYND is not liable for damages that did not occur to the products themselves, in particular not for consequential damages, lost profits, or other financial losses. The foregoing limitation of liability does not apply in cases of injury to life, body, or health; in cases of intentional or grossly negligent breach of duty; in cases of warranty promises, insofar as agreed; and to the extent that the Product Liability Act applies.

Furthermore, KAYND is not liable for delays or the non-performance of contractual obligations if these are due to circumstances beyond KAYND's control. These include, in particular, supply bottlenecks at manufacturers or suppliers, transport disruptions, natural disasters, pandemics, acts of war, government actions, or other cases of force majeure.

Should individual provisions of these terms and conditions be or become wholly or partially invalid, the remaining provisions shall remain unaffected.

Swiss law applies exclusively. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. The exclusive place of jurisdiction is Zug, subject to any mandatory places of jurisdiction stipulated by applicable law.

Supplementary Terms of Use for www.kaynd.com

The website www.kaynd.com (hereinafter referred to as the "Website") is operated by Andrea Seiler AG, Hinterbergstrasse 15, 6330 Cham, Switzerland. These Supplementary Terms of Use (hereinafter referred to as the "Terms of Use") apply in their current version at the time of conclusion of the contract to all business relationships between the buyer and KAYND in connection with the use of the Website and orders for products and services via the Website. They form an integral and supplementary part of all orders placed via the online shop.

In addition to these Terms of Use, the General Terms and Conditions of KAYND also apply to purchases made via the website, and are applicable to all purchases regardless of the sales channel. The following Terms of Use contain exclusively website-specific provisions.

We may change these terms of use at any time. The version valid at the time of a purchase or order, or displayed on the website, shall apply.

When registering, i.e., opening a customer account, the buyer is obligated to provide truthful personal information. KAYND reserves the right to delete customer accounts or block usernames and passwords at any time and without giving reasons.

Further and more detailed information on the processing of personal data by KAYND in connection with registration, but also in connection with the use of the website and purchases on the website, can be found in the privacy policy posted separately on the website and in KAYND's terms and conditions.

The information presented online is non-binding. We reserve the right to modify the product range and its presentation at any time and to remove certain products entirely from the range. We exclude all liability for typographical errors, incorrect or incomplete information and representations.

Decorative items shown in connection with a product are not included in the product offer unless explicitly listed and mentioned. Accessories and decorative items must be purchased separately.

We strive to ensure the best possible availability of the products offered on the website. However, the presentation of a specific product on the website does not imply a guarantee of its availability. We are only obligated to deliver goods that are in stock. If ordered products are unavailable, we may not be able to fulfill the order completely. We reserve the right to either cancel the order or make only a partial delivery. In such a case, we will inform the buyer accordingly.

When a buyer places an order via the internet, email, mobile phone, or telephone, they are making a binding offer to conclude a purchase agreement. The buyer will receive confirmation that the order has been received. This confirmation does not constitute acceptance of the offer by KAYND. KAYND reserves the right to reject the order without giving reasons. A legally binding purchase agreement is only concluded upon dispatch of the order confirmation by KAYND. Further information regarding the conclusion of the contract can be found in our General Terms and Conditions.

The contract is only valid for those products that are expressly listed in the order confirmation. This also definitively determines the scope of services.

Shipping and delivery costs are displayed separately during the order process and are clearly shown in the order summary and order confirmation. Further information on shipping and delivery costs can be found on the website under Shipping Information.

Our offers are valid for Switzerland and Liechtenstein. For orders with delivery addresses outside of Switzerland and Liechtenstein, the stated delivery prices and shipping fees are invalid. Please inquire about our shipping or delivery terms for such orders by email (weare@kaynd.com) or by phone (+41 44 545 33 45).

KAYND accepts the payment methods displayed to the buyer during the ordering process.

The purchase price and any applicable shipping costs will be charged after order confirmation. For credit card payments, the relevant amount will be blocked or reserved at the time of order placement. However, the actual charge will still occur upon our order confirmation.

Discounts or vouchers are only accepted under the conditions stated on the voucher. Voucher codes or values ​​are entered during the payment process. Discounts not applied during this process cannot be granted retroactively. Discounts cannot be combined.

There is no right of return unless expressly agreed otherwise.

The website www.kaynd.com and all content accessible via this website and the KAYND online shop (in particular software, files, designs, images, graphics, and data) are protected by intellectual property rights, specifically copyright and trademark law. Users must observe any notices regarding third-party intellectual property rights and usage rights on the website and in the KAYND online shop. Any reproduction, display, distribution, transmission, modification, linking, exploitation, or (other) use of this website or its content, in whole or in part, for public or commercial purposes is expressly prohibited without the prior written consent of KAYND, as is any other unauthorized use. Methods such as framing and inline linking of the website and its content are specifically prohibited.

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